Thank you for shopping with us! We take absolute pride in offering 100% authentic fragrances, designer bottles and niche scents. To ensure your orders arrive safely and promptly, please read our official shipping guidelines below.
1. Order Processing Time
- Processing: All orders are processed within 24 to 48 hours (excluding Saturdays and official public holidays) after order confirmation.
- Peak Seasons & Drops: During promotional periods, sale events, or high-volume restocks, processing may take up to 72 hours.
2. Domestic Shipping & Estimated Delivery Times
We ship nationwide via trusted courier partners (J&T Express, Flash Express, LBC, Lalamove, Grab Express, Angkas, Joyride courier networks).
| NCR & Cavite | 3-5 Business Days |
| Visayas & Mindanao | 5-10 Business Days |
Note: Delivery times are estimates and may vary slightly due to weather conditions or sea transit schedules for provincial island destinations.
3. Same-Day / Express Delivery (Metro Manila & Nearby Cavite Areas)
Need your perfume immediately? Same-day via Lalamove can be arranged upon request.
- Dispatch Location: Cavite / Metro Manila pickup.
- Booking & Fees: Delivery fees are paid directly by the buyer to the rider or settled prior to dispatch.
- Cut-off Time: Orders placed before 2:00 PM are eligible for same-day dispatch (subject to stock availability).
4. Shipping Fees & Cash on Delivery (COD)
- Rates: Shipping rates are calculated based on parcel weight, package dimensions, and final delivery address during checkout.
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COD: Cash on Delivery (COD) is only available through LBC shipping (Pay shipping fee upfront, item cost on delivery). You can also opt for LBC branch pickup for lower shipping cost.
Please ensure someone is available at your shipping address to receive the parcel and prepare exact payment.
5. Packaging & Safe Transit
Because perfume bottles are fragile, we enforce strict packaging standards:
- Every item is double-wrapped in thick bubble wrap and secured in reinforced boxes.
- Liquids and cap openings are sealed to prevent leakage during transit.
- Outer packages are marked with visible "FRAGILE - HANDLE WITH CARE" labels.
6. Order Tracking
Once your package has been handed over to the courier, we will send you the tracking number via email. You can monitor the delivery status on the courier's official tracking portal.
7. Damages, Leakage & Lost Parcels
We take extreme care in packing your orders, but once parcels are handed to couriers, delays or damages may occasionally happen.
- Unboxing Video Requirement: To qualify for a replacement, refund, or claim due to damage or significant leakage during transit, a clear, unedited video of the parcel being unboxed is strictly required.
- Reporting Period: Any damaged or incorrect items must be reported to our customer service within 7 days of parcel delivery.
8. Contact Us
For shipping updates, follow-ups, or express order inquiries, message us directly here.