FAQs

1. Authenticity & Products

Are your products authentic? Yes, 100%. We only sell guaranteed authentic designer, niche, and luxury fragrances. We do not sell fake, imitation, or "US tester" knockoffs. Every bottle and decant comes from original, verified sources.

2. Payment

What payment methods do you accept?

  • Credit Cards: Visa, Mastercard, and JCB
  • Debit cards: Visa, Mastercard, and JCB
  • Cash On Delivery (COD) - is only available through LBC shipping
  • Apple Pay
  • GCash
  • Paypal

3. Cancellation & Modification

Can I cancel or change my order? We process orders right away so they get to you fast, which means items, shipping addresses, or payment details cannot be changed once submitted. If you need to fix an error, please place a new order. For post delivery concerns, check our Return & Refund Policy.

3. Shipping & Delivery

How much is the shipping fee? Shipping rates depend on your delivery location, parcel weight, and chosen courier. Exact fees are calculated and confirmed at checkout or during order confirmation via email.

How long will it take to receive my order?

  • NCR & Cavite: 3 – 5 business days

  • Visayas & Mindanao: 5 – 10 business days

Do you offer same-day delivery? Yes! For urgent orders within Metro Manila and nearby Cavite areas, we can arrange same-day delivery via Lalamove. Delivery fees are paid directly by the buyer.

How do I track my order? Once your parcel is dispatched, we will provide you with a tracking number and courier link via email so you can monitor your package in real-time.

4. Returns, Damage & Refund Claims

What if my parcel arrives damaged or leaking? We pack all items with heavy-duty bubble wrap and fragile protection, but handling issues can happen in transit. To claim a replacement or refund:

  1. Unboxing Video: Record a clear, continuous, and unedited video showing the parcel sealed and being opened.

  2. Report: Send the video and your order details to us within 24 hours of receiving the package.

Please note: Requests made without an unedited unboxing video cannot be accommodated.

Do you accept returns if I don't like the scent? Due to hygiene and personal safety reasons, we do not accept returns or exchanges based on scent preference. We highly recommend buying decants first if you are unsure about a fragrance.

5. Fragrance Storage & Usage Tips

How should I store my perfumes and decants? Keep your bottles and decants in a cool, dark place away from direct sunlight, heat sources, and humidity (avoid storing them in the bathroom). Proper storage preserves the quality and longevity of the perfume oils.